--- title: FAQ — Super Laundry Cincinnati description: Everything you need to know about Super Laundry Cincinnati — hours, payments, drop-off service, pickup & delivery, machines, and store policies. --- Best Laundromat in Cincinnati · BusinessRate Best of 2025 · Based on verified Google Reviews [![Super Laundry Cincinnati](https://www.superlaundry24.com/hubfs/244988351/logos/superlaundry%20logo.png)](https://www.superlaundry24.com/) - [Services](https://www.superlaundry24.com/services) - [About](https://www.superlaundry24.com/about) - [Partner](https://www.superlaundry24.com/partner) - [Contact](https://www.superlaundry24.com/contact) - [We're Hiring](https://www.superlaundry24.com/careers) - [Find a Location](https://www.superlaundry24.com/locations) [Services](https://www.superlaundry24.com/services) [About](https://www.superlaundry24.com/about) [Partner](https://www.superlaundry24.com/partner) [Contact](https://www.superlaundry24.com/contact) [We're Hiring](https://www.superlaundry24.com/careers) [Find a Location](https://www.superlaundry24.com/locations) Support # Frequently Asked Questions Everything you need to know about Super Laundry Cincinnati — from hours and payments to drop-off and pickup & delivery. Jump to section - [General](https://www.superlaundry24.com/faq#general) - [Machines](https://www.superlaundry24.com/faq#machines) - [Payment](https://www.superlaundry24.com/faq#payment) - [Services](https://www.superlaundry24.com/faq#services) - [Policies](https://www.superlaundry24.com/faq#policies) 🏪 ## General How many Super Laundry locations are there? + We have 6 locations across the Cincinnati area: Avondale, Bond Hill, Westwood, North College Hill, Springdale, and Allison St. Each location has 100+ washers and dryers. Which locations are open 24 hours? + Avondale, Bond Hill, Westwood, and North College Hill are open 24/7 — every day, including holidays. Springdale is open 7 AM – 10 PM daily, and Allison St is open 6 AM – 11 PM daily. Are attendants on-site at all times? + Attendants are available during staffed hours at most locations. Not all locations have attendants overnight, but machines are fully operational 24/7 at our four around-the-clock locations. Is parking available? + Yes — free parking is available at all Super Laundry locations, right at the door. No walking across a lot with your laundry. What is Laundry Love Cincinnati? + Laundry Love is a free community laundry program we host at our Westwood and Avondale locations every 2nd Wednesday of the month, 6–8 PM. All costs are covered — machines, detergent, and dryers. Individuals get up to 2 free loads; families get up to 4. No registration required. 🫧 ## Machines How many machines do your locations have? + Each location has 100+ washers and dryers, with a mix of sizes — from standard 2-load machines up to large 8-load capacity washers for bulky items. Can I wash big items like comforters and rugs? + Absolutely. We have large-capacity machines up to 8-load size — perfect for king-size comforters, sleeping bags, area rugs, and other bulky bedding. Most home washers can't handle these items properly. Do I need to bring my own detergent? + You're welcome to bring your own. We also have detergent, fabric softener, and other laundry supplies available via vending machines on-site at all locations. How long does a wash cycle take? + Most wash cycles run 28–40 minutes depending on the machine size and cycle selected. Dryers typically take 40–60 minutes. Most customers finish their entire laundry in under 90 minutes. 💳 ## Payment Do I need quarters? + All locations accept Cash · Card · Tap — including credit/debit cards, Apple Pay, and Google Pay. The Allison St location also accepts coins and quarters, making it the only location with coin-operated machines. Do you have a rewards program? + Yes. Load $20 or more onto your account and we'll add $1 free — automatically, every time, at any location. At our Springdale location, spend $30 and earn $3 back automatically. Is there a change machine on-site? + Yes, change machines are available at our coin-operated locations. At card and tap locations, you won't need change at all. ✅ ## Services What is wash-dry-fold drop-off service? + Drop off your laundry and our attendants wash, dry, and fold everything for you. Priced by the pound — most orders are ready same-day or next-day. Available at Springdale, Avondale, Bond Hill, Westwood, and North College Hill. Do you offer pickup and delivery? + Yes — pickup and delivery is currently available through our Springdale location. Schedule in advance; same-day pickup is subject to availability. We pick up, wash, fold, and deliver everything back to your door. Can I wash dry-clean-only items? + We don't offer dry cleaning. Items labeled dry-clean-only should be taken to a dry cleaner. Our drop-off service cannot accept leather, suede, fur, or delicate hand-wash-only garments. How much does wash-dry-fold cost? + Drop-off is priced by the pound. Current rates are posted in-store and confirmed at check-in by our attendants. Payment is due at pickup. 📋 ## Policies I left something behind — what should I do? + Contact the specific location as soon as possible. Found items are logged and held for 30 days. After 30 days, unclaimed items are donated to local charity. Email info@superlaundry24.com or call (513) 873-5939. What happens if a machine damages my clothes? + Each situation is reviewed case-by-case. Contact our management team within 24 hours with the location, machine number, and details about the item. For drop-off orders, damage claims must be reported within 24 hours of pickup. Can I leave my laundry unattended in the machines? + We ask that you stay with your laundry or return promptly. Items left in washers more than 15 minutes after a cycle ends, or dryers more than 20 minutes, may be moved to folding tables or carts. Super Laundry is not responsible for unattended items. What is your drop-off order refund policy? + Unclaimed drop-off orders are held for 7 days, then logged as unclaimed. After 30 days, items are donated. Compensation for damage or loss is capped at 10× the processing charge for affected items. Normal laundering effects such as shrinkage, fading, or pilling are not covered. ### Still have a question? Our team is happy to help — give us a call or send a message. [Call (513) 873-5939](tel:5138735939) [Send a Message](https://www.superlaundry24.com/contact) ![Super Laundry Cincinnati](https://www.superlaundry24.com/hubfs/244988351/logos/superlaundry%20logo.png) Cincinnati's largest independent laundromat network. Six locations, four open around the clock. Built for the neighborhoods we serve. [📞 (513) 873-5939](tel:5138735939) [✉ info@superlaundry24.com](mailto:info@superlaundry24.com) Services - [Self-Service Laundry](https://www.superlaundry24.com/services/self-service) - [Wash & Fold Drop-Off](https://www.superlaundry24.com/services/wash-and-fold) - [Pickup & Delivery](https://www.superlaundry24.com/services/pickup-delivery) - [24-Hour Laundry](https://www.superlaundry24.com/services/24-hour-laundry) Company - [About Us](https://www.superlaundry24.com/about) - [All Locations](https://www.superlaundry24.com/locations) - [Careers](https://www.superlaundry24.com/careers) - [Partner With Us](https://www.superlaundry24.com/partner) - [Contact](https://www.superlaundry24.com/contact) --- © 2025 Super Laundry Cincinnati. All rights reserved. - [Store Policies](https://www.superlaundry24.com/store-policies) - [FAQ](https://www.superlaundry24.com/faq) ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "We have 6 locations across Cincinnati: Avondale, Bond Hill, Westwood, North College Hill, Springdale, and Allison St." }, "name" : "How many Super Laundry locations are there?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Avondale, Bond Hill, Westwood, and North College Hill are open 24/7, every day including holidays. Springdale is open 7 AM – 10 PM daily, and Allison St is open 6 AM – 11 PM daily." }, "name" : "Which locations are open 24 hours?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "At most locations, no. We accept cash, credit card, debit card, and tap-to-pay (Apple Pay, Google Pay). All locations accept Cash · Card · Tap. The Allison St location also accepts coins and quarters." }, "name" : "Do I need quarters to use the machines?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Most wash cycles run 28–40 minutes. Dryers typically take 40–60 minutes. Most customers are in and out in under 90 minutes." }, "name" : "How long does a wash cycle take?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Drop off your laundry and our attendants will wash, dry, and fold everything for you. It's priced by the pound and most orders are ready for same-day or next-day pickup." }, "name" : "What is wash-dry-fold drop-off service?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes — pickup and delivery is available through our Springdale location. Schedule in advance; same-day subject to availability." }, "name" : "Do you offer pickup and delivery?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "A free community laundry program hosted at our Westwood and Avondale locations every 2nd Wednesday of the month from 6–8 PM. All costs covered — machines, detergent, and dryers. Individuals get up to 2 free loads; families get up to 4." }, "name" : "What is Laundry Love Cincinnati?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, free parking is available at all Super Laundry locations — right at the door." }, "name" : "Is parking available at Super Laundry locations?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.superlaundry24.com", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.superlaundry24.com/faq", "name" : "FAQ", "position" : 2 } ] } ```